Refund Policy

Last updated: 5 October 2026

This policy explains returns and refunds for orders from County of Sussex on instantgadgetshop.com.

County of Sussex
16192 Coastal Hwy, Lewes, DE 19958-3608, Stati Uniti
Legal representative: Aldo Pizzuti, Via L. Da Vinci 54
Email: info@instantgadgetshop.com

The United States section below applies to customers in the United States. The European section applies to customers in the European Economic Area and the United Kingdom. If a mandatory local rule gives you a stronger right, that rule applies.

United States

1. 30-day store return

You may return an unused product in its original packaging within 30 days of delivery. Email info@instantgadgetshop.com with your name, phone number, and order details. We will tell you where to send the parcel.

2. Refund

After we receive the return and check its condition, we refund the product price. Because cash-on-delivery orders are paid to the courier, the refund is sent by the method we agree with you. Return postage is paid by you, unless the product is defective or not what you ordered. In that case we also refund reasonable return postage.

3. Defects

A manufacturing defect is covered by the 24-month limited warranty described in the Terms & Conditions. Contact us with photos. We will repair, replace, or refund the product. State law may give you additional rights that this policy cannot take away.

4. What we cannot accept

We can refuse a return that is used, damaged by the customer, or missing parts that were in the box, except where the law requires us to accept it.

European Union, EEA, and United Kingdom

1. Right of withdrawal

If you are a consumer, you may withdraw from the contract within 14 days of receiving the goods, without giving a reason (Directive 2011/83/EU and the UK Consumer Contracts Regulations). We extend this period to 30 days. To withdraw, email info@instantgadgetshop.com before the period ends. A message that states your name, order, and that you withdraw is enough.

2. Sending the goods back

Send the goods back within 14 days of telling us. You pay the direct cost of the return unless the goods are defective or we failed to tell you that you must pay return postage. Handle the goods only as you would in a shop. You are responsible for any loss in value caused by handling beyond what was needed to inspect them.

3. Refund timing

We refund all payments received from you, including standard delivery if you were charged for it, within 14 days of the day we receive the goods back or you prove you sent them, whichever is sooner. We may wait until we have received the goods or proof of postage. The refund uses the same means of payment unless you agree otherwise. For cash collected by the courier, we agree a practical refund method with you and it will not cost you a fee.

4. Faulty or incorrect goods

The withdrawal right is separate from the legal guarantee of conformity. If the product is faulty, incorrect, or damaged in transit, email us within a reasonable time. We arrange the remedy required by your national law (repair, replacement, price reduction, or refund) and we pay the return cost. You may also use the European ODR platform at ec.europa.eu/consumers/odr.