Shipping Policy

Last updated: 5 October 2026

This policy explains how County of Sussex ships orders from instantgadgetshop.com.

County of Sussex
16192 Coastal Hwy, Lewes, DE 19958-3608, Stati Uniti
Legal representative: Aldo Pizzuti, Via L. Da Vinci 54
Email: info@instantgadgetshop.com

The United States section below applies to customers in the United States. The European section applies to customers in the European Economic Area and the United Kingdom. If a mandatory local rule gives you a stronger right, that rule applies.

United States

1. When we ship

After we confirm your order by phone, we hand it to a courier. The delivery window shown on the product page is an estimate. If we cannot ship within the time we stated, we will contact you before charging you anything further and you may cancel.

2. Cash on delivery

You pay the courier in cash when you receive the package. If you are not there, the courier will try again or contact you to set a new time. If the address is incomplete or nobody can receive the parcel, the order can be cancelled and the package returned.

3. Checking the package

Look at the parcel before you pay. If it is visibly damaged you may refuse it and pay nothing. If you accept a damaged parcel, email photos to info@instantgadgetshop.com within 24 hours.

4. Delays

We are not responsible for delay caused by the courier, weather, customs, or an incorrect address you provided. If a parcel has not arrived within 5 business days after phone confirmation, email us and we will open a trace with the courier.

European Union, EEA, and United Kingdom

1. Where we deliver

We deliver cash on delivery in the European countries named on the product page. Shipping is free. Delivery is usually within 24–48 working hours after phone confirmation. Islands and remote areas can take 3–5 working days.

2. Couriers and tracking

We use national and international couriers chosen for the destination. When a tracking number exists, we send it by SMS or email. The courier's terms apply to the physical handover.

3. If delivery fails

If the courier cannot deliver because the address is wrong or you are absent, we will contact you to agree a new attempt. If the parcel is not collected or redelivery is not arranged within 7 days, it returns to us and the order is cancelled at no charge.

4. Damage and loss

You may refuse a damaged parcel and pay nothing. Otherwise report it within 24 hours with photos. If the parcel is lost, we either reship or cancel the order. You never pay for goods you do not receive. Legal delivery duties under Directive 2011/83/EU remain in force: we bear the risk until the goods are in your physical possession, or in the possession of a person you chose other than the courier we proposed.